Title: Theory / Unimportant / Compagnie considérée / Amazon / Culture / Backward

Name: Input metric
Definition: A metric measuring what's required for good customer experience
Example: Delivery time
Example2: fees to fulfill order

Name: Output metric
Definition: A metric measuring the company itself (todo: better formulation)
Example: Monthly income

Name: Underpromise and over deliver
Definition: The tactic of lowering the user expectation to positively surprise them
Example: offer slow mail and uses quick mail

Question: Why was book an excellent option to start amazon
Answer: There is a small number of book format, making stocking easy
Answer2: The biggest library can't have all books in store, this means that for anything not a block buster, amazon may offer a better experience than brick and mortars
Answer3: With ISBN and backcover, creating a book database is erally easy, and actually already existed, making it available through the web would be easier than for most other products

Name: S-team goal
Definition: A team goal which was designated as prioritary by the S-team
Definition2: Mostly input goal
Example: Add 500 new producte in amazon.fr musical category
Definition3: So agressive that at most 3/4 is fully achieved. Otherwise it was set too low
Example2: Apply that 99.99 call to software service Y are answered in less than 10ms
Definition4: Changing those goal
Definition5: Specific, measurable, atteinable, timerly (SMART)

Question: What does it means to met every S-team goal?
Answer: The goal was set too low

Name: A process
Definition: Simple to understand
Context: Amazon
Definition2: Can easily be taught to new people
Definition3: Does not depend on scarce resources
Definition4: Has a feedback loop to ensure continuous improvement

Name: Bar raiser
Definition: The process to ensure that the people hired increase the quality of workforce, independtly of the team own opinion
Context: Amazon
Definition2: The people in charge of this process

Name: An employee who raises the bar
Definition: An employee who is better in at least one way than the people in the team they join
Context: Amazon

Name: Single threaded leadership
Definition: Ensure that each project has a leader whose only role is to ensure the success of this project
Context: Amazon

Name: Team A is dependant of team B
Definition: Team A must wait for team B to make something in order to do its job
Context: Amazon

Name: Obidos
Definition: The monorepo that amazon used to have
Context: Amazon
Etymology: Fastest part of Amazon river

Name: Two-pizza team
Definition: An independant team of at most 10 people
Context: Amazon
Etymology: A team whose side can be fed by two pizza

Question: Why do documents gets commented on paper in meeting
Answer: Ensure that comments from each person do not influence other person in meeting until sharing time
Context: Amazon

Question: What should be done during meeting
Answer: At least one person take note to keep track of meeting decision
Context: Amazon
Answer2: Commenting the document in details. Either each person by turn, or starting with all high-level view then more detailled views

Name: Bill of Material
Definition: Cost to buy materials to create a single unit
Abbreviation: B.O.M.

Name: DMAIC
Definition: Define
Definition2: Measure
Definition3: Analyze
Definition4: Improve
Definition5: Control

Name: Fast track in stock metric
Definition: Number of page views of items that are in stock and can be sent immediately

Question: Why is: "number of item page" a bad metric
Answer: It lead teams to buy and stock plenty of items in low demand. Leading to loss of stock space, paying items, interaction with the item sellers, while not increasing sales

Name: The five whys
Definition: When an error occurs, ask why. When you have a cause C, asks why C,... do it at least five times to get the real cause of the error

Name: Click to ship
Definition: Time between buying and the time the consumer receive the good
Typ: input metric

Name: Strong general athlete
Definition: Costumer obsessed inventive long term thinker
Example: creator of prime
Abbreviation: SGA

Name: Institutional no
Definition: The bias of big institution to say "no" to new idea